Cybersoft Technologies
Job Duties and Responsibilities
- Understand our software and how customers utilize and interact on a daily basis
- Learn a large proprietary software suite quickly and thoroughly
- Diagnose, troubleshoot, resolve issues, and document well-defined resolutions
- Be an exceptional customer advocate, listening, understanding, and responding to the customer’s needs
- Collaborate with others to deliver effective resolutions and technical support
Knowledge and Skills
- Excellent computer knowledge
- Good working knowledge of MS Office suite
- Communicate professionally with customers and coworkers
- Exemplary use of communication tools like phone, chat messenger, and email
- Proven success in working through complex questions and forming effective solutions
- Strong sense of ownership and accountability with a solid work ethic and self-driven
- Clear written and verbal skills in presenting detailed information in an organized manner
Education and Experience
- Bachelor’s degree or equivalent work experience
- Minimum of 2 years of work experience
- Bilingual (Spanish) is a plus
- Previous technical, customer service support experience, industry or software knowledge is a plus
To apply for this job email your details to bhaskar.patel@primeroedge.com
